Return & Refund Policy

Return Window

We offer a 30-day return policy from the date you receive your item. This allows you time to ensure the fit and quality meet your expectations.

Eligibility Requirements

To be eligible for a return, your item must be:

• In the same condition as received
• Unworn and unwashed
• With original tags attached
• In original packaging

You'll also need your receipt or proof of purchase.

Custom & Personalized Items

Custom and personalized dog t-shirts cannot be returned or exchanged unless there was an error on our part (wrong size produced, printing defect, etc.). Please double-check all personalization details, sizes, and designs before placing your order.

How to Start a Return

To initiate a return, contact us at info@iddogz.com with:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

We'll provide you with a return shipping label and instructions.

Damages & Defects

If you receive a damaged, defective, or incorrect item, please contact us immediately so we can evaluate the issue and make it right. We'll cover return shipping and send a replacement at no additional cost.

Non-Returnable Items

We cannot accept returns on:

• Custom/personalized items (unless our error)
• Items damaged by pet wear or washing
• Sale or clearance items
• Gift cards

Processing Returns

Once we receive and inspect your return, we'll notify you of approval status. If approved, refunds will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to process the refund.

Exchanges

The fastest way to get the item you want is to return your current item and place a new order for the replacement.

Questions?

Contact us at info@iddogz.com for any return-related questions. We're here to help make sure you and your pup are happy with your purchase!