Privacy

Privacy Policy

Last Updated: 09/03/25

At ID Dogz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Email: info@iddogz.com
Address: Scarborough, Western Australia

What Information We Collect

When You Make a Purchase

We collect the following information to process your order:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment information (processed securely through our payment provider)
  • Order history and purchase details
  • Custom design specifications and personalization details

When You Browse Our Website

We automatically collect certain technical information:

  • Device type and browser information
  • IP address and location data
  • Pages visited and time spent on our site
  • Products viewed and items added to cart
  • Referral source (how you found our website)
  • Cookie data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders including custom dog t-shirt printing
  • Communicate with you about your order status, shipping updates, and customer service
  • Send marketing communications with your consent (new products, special offers, promotions)
  • Improve our website through analytics and user behavior analysis
  • Prevent fraud and maintain security
  • Comply with legal obligations including tax and accounting requirements

How We Protect Your Information

We take security seriously and implement industry-standard measures:

  • SSL encryption for all data transmitted on our website
  • PCI-DSS compliance for payment processing
  • Secure servers with restricted access
  • Regular security updates and monitoring
  • Limited staff access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Cookies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart contents
  • Understand how you use our website
  • Provide personalized content
  • Improve website functionality
  • Track marketing campaign effectiveness

Cookie types we use:

  • Session cookies: Expire when you close your browser
  • Persistent cookies: Remain until expiry or deletion (typically 30 minutes to 2 years)

You can manage cookie preferences through your browser settings. Note that blocking cookies may limit website functionality.

Third-Party Services

We share information with trusted service providers to operate our business:

Shopify

Our online store is powered by Shopify. Your data is stored securely through Shopify's infrastructure. Read Shopify's privacy policy: https://www.shopify.com/legal/privacy

Payment Processors

Credit card information is encrypted and processed according to PCI-DSS standards. We never store complete credit card details on our servers.

Shipping Providers

We share necessary delivery information with Australia Post and other carriers to fulfill your order.

Analytics Services

We use analytics tools to understand website usage and improve customer experience.

Each third-party service has its own privacy policy governing their use of your information.

Marketing Communications

With your permission, we may send:

  • Email newsletters about new designs and products
  • Exclusive promotions and special offers
  • SMS updates (if you opt in)

You can unsubscribe anytime using the link in our emails or by contacting us directly.

Your Privacy Rights

You have the right to:

  • Access your personal information we hold
  • Correct inaccurate or incomplete data
  • Delete your personal information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Request a copy of your data
  • Withdraw consent for data processing

To exercise these rights, contact us using the details at the top of this policy.

Australian Privacy Rights

Under Australian privacy laws, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information: https://www.oaic.gov.au

International Customers

If you are located in the European Economic Area (EEA), we process your data under GDPR. Your information may be transferred outside the EEA for processing and storage, including to Australia.

Data Retention

We retain your information as follows:

  • Order information: Kept for legal, tax, and accounting purposes (typically 7 years)
  • Account information: Retained until you request deletion
  • Marketing data: Kept until you unsubscribe
  • Security logs: Maintained for fraud prevention

Custom Products

When you order custom or personalized dog t-shirts, the design specifications and images you provide become part of your order record. This information is used solely to fulfill your order and is retained as part of your purchase history.

Age Requirements

Our website is intended for users 18 years and older. We do not knowingly collect information from individuals under 16. If you believe a child has provided us with personal information, please contact us immediately.

Do Not Track Signals

We do not currently respond to "Do Not Track" browser signals, as there is no consistent industry standard for compliance.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via:

  • Email notification to customers
  • Prominent notice on our website
  • Updated "Last Updated" date at the top of this policy

We encourage you to review this policy regularly.

Legal Disclosure

We may disclose your information if required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or illegal activity
  • Protect the safety of our customers and staff

Business Transfers

If ID Dogz is acquired by or merged with another company, your information may be transferred to the new owner to ensure continuity of service.

Your Consent

By using our website and providing your information, you consent to this Privacy Policy. If you do not agree, please do not use our website or services.

Questions or Concerns?

We're here to help. Contact us at info@iddogz.com and we'll respond within 48 hours.